FIRST TASK OF A LEADER 

IDENTIFY AND UNDERSTAND THE EXPECTATIONS OF YOUR STAFF ! 

 Successful Communication:

Joanne Hull | June 18, 2014

How confident do you appear?

Lack of clarity in your words, your questions, or your statements, usually concludes to your staff your own lack of clarity on the topic of your discussion and your overall objective.

Identify the expectation.

Your verbal message needs to model or match your non-verbal language and nuances and not act as a direct contradiction.

You’re being tested.

Be confident in what you communicate to your staff.  You’re being tested.  The old saying “You never get a second chance to make a first impression”, will ultimately decide if you are reliable.  Your staff needs to know that they can rely on what you say.  If you appear unsure, flustered or confused or off topic, you are perceived as no longer in charge of the situation.

Win their respect.

It is important to be respected not for your title but because you exude knowledge and confidence under very trying circumstances.  It is important to be credible to your staff.  When your words are secure, levelheaded and imperturbable you will stop being tested and start being respected.